If you receive a damaged product, you must record a clear unboxing video from the beginning showing:

• The sealed package
• Shipping label
• Full opening process
• Clearly visible damage

⚠️ Claims without a proper. The opening video will not be accepted.

You must share the video/photos within 24–48 hours of delivery at info@wraparts.in along with your order details.

Please note that most of our products are handmade and handcrafted with care. Since these products are made by skilled artisans rather than machines, slight variations in colour, shape, size, texture, finish, or detailing may naturally occur.

These minor differences are not considered defects and are a natural characteristic of handmade products.
Each piece is unique, and these natural variations are part of what makes our handmade products special.

Once we receive the required photos/videos, our internal, the team will inspect and verify the claim.

We will notify you whether your refund/exchange request is approved or
rejected.

Refunds or replacements will only be processed after team approval.

If approved:

• The refund will be processed within 5–9 business days.
• The amount will be credited to your original payment method within 5–7
  business days after deducting:
• 18% GST
• Shipping charges
• RTO charges
• 5% transaction fee
  
  
  
  

If you haven’t received your refund:

1. Check your bank account again.
2. Contact your credit card company (processing time may apply).
3. Contact your bank.

If the issue still persists, contact us at info@wraparts.in.

We replace items only if they are defective or damaged (with
valid opening video proof).

To request an exchange, email info@wraparts.in or call +91 8904602332.