If you receive a damaged product, you must record a clear unboxing video from the beginning showing:

• The sealed package
• Shipping label
• Full opening process
• Clearly visible damage

⚠️ Claims without a proper. The opening video will not be accepted.

You must share the video/photos within 24–48 hours of delivery at info@wraparts.in along with your order details.

Once we receive the required photos/videos, our internal, the team will inspect and verify the claim.

We will notify you whether your refund/exchange request is approved or
rejected.

Refunds or replacements will only be processed after team approval.

If approved:

• The refund will be processed within 5–9 business days.
• The amount will be credited to your original payment method within 5–7
  business days after deducting:
• 18% GST
• Shipping charges
• RTO charges
• 5% transaction fee
  
  
  
  

If you haven’t received your refund:

1. Check your bank account again.
2. Contact your credit card company (processing time may apply).
3. Contact your bank.

If the issue still persists, contact us at info@wraparts.in.

We replace items only if they are defective or damaged (with
valid opening video proof).

To request an exchange, email info@wraparts.in or call +91 8904602332.